How to contact us

Some information and guidelines for your support request

• Please contact us in English only - messages written in another language will remain unanswered as we do offer support in English exclusively.
  
  
• Before contacting us, please check our FAQ system, as most of the common problems and questions are listed there. Thank you!
  
  
• Complimentary product support is available to registered users only who have purchased one of our products within the last 12 months.
  
  
• We do offer support for our products only. We do not offer any general support for problems with Windows, or any other third party software product. Such support requests will remain unanswered.
  
  
• Note that support requests are answered in the order they do come in. That means that it is possible that you cannot expect an immediate reply!
  

Submit a support request

Support is only available online and only through our support center. We do not offer support in any other way, like through Skype, Live Messenger, or similar. There is no phone support available.

Trial / demo version users: please refer to the product help file or our FAQ system. Further product support is available to registered users only. If you have an order or sales related question, please check our FAQ system.

Registered users: please check our FAQ system before you contact us, because most of all common problems are mentioned there with solution suggestions. If your problem is not listed in our FAQs, you may contact us for all support requests regarding your licensed product through our support center:

Totalidea Software Support Center

We do offer support in English only - please do not send your mail in any other language as such emails will remain unanswered. Ensure that you include your full name and Order ID.

Imprint

As Totalidea Software is a pure online business, please note that the imprint information below is not a common contact, but just a management address.

If you need to contact Totalidea Software for whatever reason, please use our support system which can be found here.

• New Zealand Office: Totalidea Software New Zealand Limited, 10 Wensley Rd., Richmond, Nelson, New Zealand. Manging Director: R.Kuske
• German Office: Totalidea Software GmbH, Jul-Pluecker-Str. 5, 42897 Remscheid, Germany. Manging Director: S.Kuske. Tax Number: 126/5749/0375
• Responsible i. Acc. with §6 Sect. 2 MDStV: S.Kuske